The Information We Collect
We collect only enough personal information from you to allow us to fully process your order. Examples of this information are your name, shipping and billing address, email address, phone number, etc.

What We Do With This Information
This information will be kept completely confidential, and can only be accessed by StealthMachine representatives. StealthMachines will not use this information for any other purpose but carrying out the services provided by StealthMachines. Your personal information will not be given or sold to any other organization or person for their use in marketing or solicitation.

Childerens Privacy
StealthMachines does not collect any online or offline contact information about a child without a parent or guardians consent. We do not distribute the contact or personal information of children.

Disclaimer
Stealthmachines is not responsible for the privacy policies or practices of any third party or linked sources other than stealthmachines.com

Contact Us
Please feel free to contact us if you have any additional questions and concerns about our policies.
970-372-5776

LIMITED WARRANTY POLICY

StealthMachines provides a 14-Day Money Back Guarantee from the date of arrival of your computer(does not include shipping, handling, restocking, and rush service fees) and the following limited warranty. This 14-day Money Back Guarantee requires a 15% restocking fee. This limited warranty extends only to the original purchaser. Limited Warranty on StealthMachines Custom Computer Systems.

StealthMachines warrants this product and its parts against defects in materials or workmanship for 30 days from the original date of invoice. The customer has the option of paying extra on his/her order form for an extension of this warranty period. During this period, StealthMachines will repair or replace defective parts with new or reconditioned parts at StealthMachines option, without charge to you. All original parts replaced by StealthMachines or its authorized service centers, become the property of StealthMachines. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

StealthMachines, makes no other warranty, either express or implied, including but not limited to an implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. StealthMachines makes no warranty or representation, either express or implied, with respect to any other manufacturers product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, StealthMachines is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall StealthMachines be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty. Warranty Conditions

The above Limited Warranty is subject to the following conditions:

This warranty extends only to products distributed by StealthMachines is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)

This warranty covers only normal use of the computer. StealthMachines shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized StealthMachines representative. This includes but is not limited to overclocking of ANY kind. (iv) opening the computer case

In the event that your computer is returned to StealthMachines for repair should no defect in materials or workmanship be found, you will be responsible for returning shipping and current labor charges.

You must retain your bill of sale or other proof of purchase to receive warranty service.

The computers serial number must be untampered with and clearly identifiable. All seals in and around the system must be untampered with and clearly identifiable.

No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

StealthMachines and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to StealthMachines, its dealer, distributors, resellers, or Authorized Service Centers.

All pre-installed software programs are licensed to customers under non-StealthMachines software venders term and conditions provided with the packages.

This warranty does not cover any third party software or virus related problems.

StealthMachines makes no warranty either expressed or implied regarding third-party (non-StealthMachines) software.

14-Days money back guarantee does not include opened software, parts, special order merchandise and shipping & handling fees. There will be a 15% restocking fee on all returns.

Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy

If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by StealthMachines or Authorized Service Centers only. Any shipping costs after 14 days (starting from the arrival date of the computer) on any item returned for repair are the customers responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 14 days from the date of issue.

Should you have any problems with your computer, please follow these procedures to obtain the service:

Call StealthMachines (970)372-5776 to obtain an RMA number

If the computer must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by StealthMachines technical support staff to ship your computer. StealthMachines will not accept any shipments without a RMA number.

Pack the computer in its original box or a well-protected box, as outline in the Packing Instructions. StealthMachines will not be responsible for shipping damage. It is very important that you write the RMA number clearly outside the package. StealthMachines will not pay for return shipping costs outside main land U.S.A. including Hawaii, Alaska, Guam and Puerto Rico. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to the address we provide for you.

Upon receiving the computer, StealthMachines will repair or replace your computer (at StealthMachiness discretion) and will ship it back to you within 5~10 business days. If nothing is found to be wrong with it, the customer is responsible for paying all shipping fees to and from StealthMachines. We will not be able to ship your computer back to you until this is paid for.

Pre-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped. You will need to ship defective part(s) back to StealthMachines within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.

You will be responsible for shipping charges to StealthMachines. In the event that no hardware problems can be found with your computer, you will be responsible for return shipping costs as well as a $75 labor fee. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual. After One-Year Warranty Post Warranty Repair.

For post warranty repair, the procedure is the same however; you are responsible for shipping charges both ways, current labor (rate per hour; waived for 2nd and 3rd year), and the current price of part(s) used in repair.

Desktop Technical Support:
Our Web address: www.StealthMachines.com
E-mail for Technical Support: support@StealthMachines.com
In-House Technical Support Phone#: (970)372-5776

Customer Service:
E-mail for Customer Service: support@StealthMachines.com
Customer Service Phone#: (970)372-5776

This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by StealthMachines.

If repairs are required during your warranty period, please refer to Procedures for Obtaining Warranty Service in the StealthMachines Warranty section of this manual. Shipping Instructions.

StealthMachines advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at StealthMachines. We recommend DHL, UPS, FedEx or any other shipping company that uses tracking technology.

YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED:

YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONENUMBER AND PROBLEM(S) DESCRIPTION.

Full System:
The box should able to handle a weight of 40~50 lbs.

There should be a minimum of 3 of space on all six sides of the computer.

The 3 space shall be fitted with BLOCK FOAM material. Make sure the material will absorb an impact if dropped.

We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box.

Use heavy-duty 3 packing tape rated at 60 lbs. To seal the package. Do not use masking tape - the driver will not accept the package.

When you ship your StealthMachines product in for repair or credit, StealthMachines is not liable or responsible for freight damage. It is recommended that you insure the package in the event that your StealthMachines product is received freight damaged, you may be able to file a claim with your shipper.

If your computer is damaged due to improper shipping, you must instruct StealthMachines to repair or return your computer within 30 days. Computer left beyond 30 days will be subject to a storage fee of $15 per day. However, in no event will storage of your computer exceed one year. Any item left beyond one year shall be discarded at StealthMachiness sole discretion.

ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER
Individual parts must be handled in a similar manner:
The parts must have sufficient protection to prevent damage, use anti-static bag for memory and peripherals

Hard drives, Floppy drives, CD-ROMS and peripherals must be boxed. Never use an envelope. These parts are sensitive to being dropped or crushed.

Any package received damaged will be kept in the receiving department and the Technical Support and Customer Service Supervisors will be contacted in order to contact you regarding the damage. You will then be advised to file a claim with the shipping company.

If you have any question regarding to this limited warranty, please E-mail to us at: support@StealthMachines.com.StealthMachines reserves the right to change this limited warranty without any further notice.
March 2006