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At Stealthmachines, we're dedicated to protecting your privacy, and we take every measure possible to ensure you remain protected. This privacy policy was created to inform you of our commitment to protecting your privacy as an important guest to our online store. The use of the information you submit to us voluntarily, is for our use only and will not be shared. Please remember to review this policy frequently, as it is subject to change. The Information We Collect What We Do With This Information Children's Privacy Disclaimer Contact Us LIMITED WARRANTY AND RETURN POLICY StealthMachines provides a 30-Day Money Back Guarantee from the date of arrival of your computer and the following limited warranty. In addition to this Money Back Guarantee, StealthMachines will provide unsatisfied customers with a personal check for $100 (hence forth to be referred to as '$100 Refund Check') within 30 days of receipt of returned product, subject to the following terms: The purchase price of the computer must meet or exceed $1000 in order to be eligible for $100 Refund Check. This $100 Refund Check along with a full refund will be honored ONLY if the computer arrives in the same like-new condition as when it was shipped. Any and all damage caused by misuse or neglect will waive any and all customer rights to a refund, as well as rights to the $100 Refund Check. Modifying the computer in any way, including overclocking and the addition or removal of components inside of the computer will void all rights to a return. Failure to follow RMA instructions and procedures properly voids all rights to $100 refund check. Limit one $100 Refund Check per household. Persons found using this offer for the sole purpose of collecting $100 Refund Check can and will be prosecuted to the fullest extend of the law. This limited warranty extends only to the original purchaser. $100 Refund Check must be requested and is not implied. Call toll free 1-888-273-2440 to request $100 Refund Check. ALL RETURNS REQUIRE AN RMA NUMBER. Any returns shipped back without an RMA number will NOT be honored. RMA numbers can be obtained by calling toll free 1-888-273-2440. 30-day money back guarantee does not include rush processing costs, which are nonrefundable. In the event of a return, ANY AND ALL DAMAGE caused by the shipping company must be settled with the shipping company BEFORE attempting a return. StealthMachines reserves the right to pursue a claim with the shipping company BEFORE customer can return the computer. Customer is to grant StealthMachines an appropriate amount of time (the length of which shall be determined by the shipping company's settlement policy) to pursue a claim BEFORE returning computer. StealthMachines will insure all shipped packages, but it is the responsibility of the customer to allow a StealthMachines representative to settle a claim with the shipping company BEFORE attempting a return. ANY AND ALL DAMAGE caused by the customer is the full responsibility of the customer. Customer MUST insure all returned packages appropriately with shipping company. Any damage caused in transit from the customer to StealthMachines is the responsibility of the customer. StealthMachines agrees to assist with the filing of claims in the event of said damage. No returns can be made after 60 days from purchase under ANY circumstances. Requesting a return before the computer is shipped StealthMachines will always try to build your computer as quickly as possible, but we will never do so at the expense of quality. By purchasing a computer from StealthMachines, the customer agrees to allow StealthMachines up to 30 (thirty) days to build the computer. In the event a customer makes a change to the order, StealthMachines is to be given 15 (fifteen) days from the date of order change to build the computer. There is a 15% restocking fee for all parts which must be restocked in the event of an order change (StealthMachines reserves the right to waive this restocking fee). Customer acknowledges BEFORE purchasing a StealthMachine that these computers are custom made by hand and the occasional delay does occur. There is a MANDATORY 15% restocking fee for all orders which are canceled before a computer is shipped. In addition, all special order parts are NON-REFUNDABLE. Customer reserves the right to retain special order parts at sale price cost. Limited Warranty on StealthMachines Custom Computer Systems. StealthMachines warrants this product and its parts against defects in materials or workmanship for 30 days from the original date of invoice. The customer has the option of paying extra on his/her order form for an extension of this warranty period. During this period, StealthMachines will repair or replace defective parts with new or reconditioned parts at StealthMachines option, without charge to you. All original parts replaced by StealthMachines or its authorized service centers, become the property of StealthMachines. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty. StealthMachines makes no other warranty, either express or implied, including but not limited to an implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. StealthMachines makes no warranty or representation, either express or implied, with respect to any other manufacturers product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description. Except as provided below, StealthMachines is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall StealthMachines be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty. Warranty Conditions The above Limited Warranty is subject to the following conditions: This warranty extends only to products distributed by StealthMachines and is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.) This warranty covers only normal use of the computer. StealthMachines shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current (SURGE PROTECTORS ARE REQUIRED); or (iii) Service or alteration by anyone other than an authorized StealthMachines representative without express permission from StealthMachines. This includes but is not limited to overclocking of ANY kind. StealthMachines understands that from time to time persons may wish to modify their computers. Computers may be modified at your own risk. Any damage resulting from the modification of the computer is the user's responsibility. We ask that you obtain StealthMachines guidance before making any modifications by calling toll free (888) 273-2440 or e-mailing support@stealthmachines.com. (iv) Failure to remove blue and/or grey packaging inside of computer. In the event that your computer is returned to StealthMachines for repair, you will be responsible for all shipping charges. This includes both shipping charges to and shipping charges from StealthMachines. You must retain your bill of sale or other proof of purchase to receive warranty service. The computers serial number must be untampered with and clearly identifiable. All seals in and around the system must be untampered with and clearly identifiable. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty. StealthMachines and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to StealthMachines, its dealer, distributors, resellers, or Authorized Service Centers. All pre-installed software programs are licensed to customers under non-StealthMachines software venders term and conditions provided with the packages. This warranty does not cover any third party software or virus related problems. StealthMachines makes no warranty either expressed or implied regarding third-party (non-StealthMachines) software. Procedures for Obtaining Warranty Service If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by StealthMachines or Authorized Service Centers only. Any shipping costs after 30 days (starting from the arrival date of the computer) on any item returned for repair are the customer's responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 14 days from the date of issue. Should you have any problems with your computer, please follow these procedures to obtain the service: Call StealthMachines (970)631-4474 to obtain an RMA number If the computer must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by StealthMachines technical support staff to ship your computer. StealthMachines will not accept any shipments without an RMA number. Pack the computer in its original box or a well-protected box, as outline in the Packing Instructions. StealthMachines will not be responsible for shipping damage. It is very important that you write the RMA number clearly outside the package. StealthMachines will not pay for return shipping costs. Return shipping costs are the responsibility of the end user. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to the address we provide for you. Upon receiving the computer, StealthMachines will repair or replace your computer (at StealthMachiness discretion) and will ship it back to you within 5~10 business days. If nothing is found to be wrong with it, the customer is responsible for paying all shipping fees to and from StealthMachines. We will not be able to ship your computer back to you until this is paid for. Pre-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped. You will need to ship defective part(s) back to StealthMachines within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price. You will be responsible for shipping charges to StealthMachines. You are also responsible for return shipping charges. Once computer is repaired, you will be billed for return shipping charges. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual. Post Warranty Repair. For post warranty repair, the procedure is the same however; you are responsible for current labor (rate per hour) and the current price of part(s) used in repair. Desktop Technical Support: Customer Service: This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by StealthMachines. If repairs are required during your warranty period, please refer to Procedures for Obtaining Warranty Service in the StealthMachines Warranty section of this manual. Shipping Instructions. StealthMachines advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at StealthMachines. We recommend DHL, UPS, FedEx or any other shipping company that uses tracking technology. YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED: YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONENUMBER AND PROBLEM(S) DESCRIPTION. Full System: There should be a minimum of 3 of space on all six sides of the computer. The 3 space shall be fitted with BLOCK FOAM material. Make sure the material will absorb an impact if dropped. We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box. Use heavy-duty 3 packing tape rated at 60 lbs. To seal the package. Do not use masking tape - the driver will not accept the package. When you ship your StealthMachines product in for repair or credit, StealthMachines is not liable or responsible for freight damage. It is recommended that you insure the package in the event that your StealthMachines product is received freight damaged, you may be able to file a claim with your shipper. If your computer is damaged due to improper shipping, you must instruct StealthMachines to repair or return your computer within 30 days. Computer left beyond 30 days will be subject to a storage fee of $15 per day. However, in no event will storage of your computer exceed one year. Any item left beyond one year shall be discarded at StealthMachiness sole discretion.
Hard drives, Floppy drives, CD-ROMS and peripherals must be boxed. Never use an envelope. These parts are sensitive to being dropped or crushed. Any package received damaged will be kept in the receiving department and the Technical Support and Customer Service Supervisors will be contacted in order to contact you regarding the damage. You will then be advised to file a claim with the shipping company. If you have any question regarding to this limited
warranty, please E-mail to us at: support@StealthMachines.com.StealthMachines
reserves the right to change this limited warranty without any further
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