WarrantyLimited Warranty and Return Policy
The Information We Collect
We collect only enough personal information from you to allow us to fully process your order. Examples of this information are your name, shipping and billing address, email address, phone number, etc.
What We Do With This Information
This information will be kept completely confidential, and can only be accessed by StealthMachine representatives. StealthMachines will not use this information for any other purpose but carrying out the services provided by StealthMachines. Your personal information will not be given or sold to any other organization or person for their use in marketing or solicitation.
StealthMachines does not collect any online or offline contact information about a child without a parent or guardians consent. We do not distribute the contact or personal information of children.
Stealthmachines is not responsible for the privacy policies or practices of any third party or linked sources other than stealthmachines.com
LIMITED WARRANTY AND RETURN POLICY
StealthMachines provides a 30-Day Money Back Guarantee from the date of arrival of your computer and the following limited warranty. This limited warranty extends only to the original purchaser, and is subject to the following terms: Full refund will be honored ONLY if the computer arrives in the same like-new condition as when it was shipped. Any and all damage caused by misuse or neglect will waive any and all customer rights to a refund. Modifying the computer in any way, including overclocking and the addition or removal of components inside of the computer will void all rights to a return. All opened software or software which accompanies the computer is non-refundable, unless otherwise authorized by a StealthMachines representative. All special order parts are non-refundable. In the event of a return, customer reserves the right to retain all opened software and all special order parts at retail price. Retail price is to be set at the sole discretion of StealthMachines. In the event of a return, customer is responsible for all shipping charges. Failure to follow RMA instructions and procedures properly voids all rights to a return.
ALL RETURNS REQUIRE AN RMA NUMBER
Any returns shipped back without an RMA number will NOT be honored. RMA numbers can be obtained by calling toll free 1-888-273-2440. 30-day money back guarantee does not include rush processing costs, shipping to/from StealthMachines, opened software fee, and special order parts, all of which are nonrefundable. In the event of a return, ANY AND ALL DAMAGE caused by the shipping company must be settled with the shipping company BEFORE attempting a return. StealthMachines reserves the right to pursue a claim with the shipping company BEFORE customer can return the computer. Customer is to grant StealthMachines an appropriate amount of time (the length of which shall be determined by the shipping company’s settlement policy) to pursue a claim BEFORE returning computer. StealthMachines will insure all shipped packages, but it is the responsibility of the customer to allow a StealthMachines representative to settle a claim with the shipping company BEFORE attempting a return. ANY AND ALL DAMAGE caused by the customer is the full responsibility of the customer. Customer MUST insure all returned packages appropriately with shipping company. Any damage caused in transit from the customer to StealthMachines is the responsibility of the customer. StealthMachines agrees to assist with the filing of claims in the event of said damage. No returns can be made after 60 days from purchase under ANY circumstances.
Filing a Chargeback
In the event of a customer initiated chargeback, customer agrees to pay all chargeback fees. In addition, customer agrees to pay a mandatory 15% restocking fee. Customer also agrees to pay all shipping and handling charges, both to and from StealthMachines. StealthMachines will always work with our customers in order to permit a return without incurring unnecessary costs to our customers, but in the event of a chargeback customer voids all rights to a return without paying applicable chargeback fees, 15% restocking fee, and shipping and handling both to and from StealthMachines. Customer voids any and all rights to a chargeback in the event computer is shipped back to StealthMachines in any condition other than like new.
Requesting a return before the computer is shipped
StealthMachines will always try to build your computer as quickly as possible, but we will never do so at the expense of quality. By purchasing a computer from StealthMachines, the customer agrees to allow StealthMachines up to 30 (thirty) days to build the computer. In the event a customer makes a change to the order, StealthMachines is to be given 15 (fifteen) days from the date of order change to build the computer. There is a 15% restocking fee for all parts which must be restocked in the event of an order change (StealthMachines reserves the right to waive this restocking fee). Customer acknowledges BEFORE purchasing a StealthMachine that these computers are custom made by hand and the occasional delay does occur. There is a MANDATORY 15% restocking fee for all orders which are canceled before a computer is shipped. In addition, all special order parts are NON-REFUNDABLE. Customer reserves the right to retain special order parts at sale price cost.
Limited Warranty on StealthMachines Custom Computer Systems
StealthMachines warrants this product and its parts against defects in materials or workmanship for one year from the original date of invoice. The customer has the option of paying extra on his/her order form for an extension of this warranty period. Additionally, StealthMachines may offer free upgrades to extended warranty periods (for example a 10-year warranty). During the warranty period, StealthMachines will repair or replace defective parts with new or reconditioned parts at StealthMachines option, without charge to you. All original parts replaced by StealthMachines or its authorized service centers, become the property of StealthMachines. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
In order to qualify for extended warranty service, the customer MUST register his/her product within 60 days of receipt of the product. Failure to register product within 60 day period will void customer right to extended warranty service. To register, simply send an e-mail with the subject “PRODUCT REGISTRATION” to [email protected] with your full name, address, phone number, and serial number (order number). Extended warranty is non-transferable.
StealthMachines makes no other warranty, either express or implied, including but not limited to an implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. StealthMachines makes no warranty or representation, either express or implied, with respect to any other manufacturers product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, StealthMachines is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall StealthMachines be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty. Warranty Conditions
Limitations of Extended Warranty
Each StealthMachine computer is covered by the advertised warranty period unless otherwise noted. Although labor costs are free for all service required inside of the scope of and for the duration of the expressed warranty period, the limited extended warranty does not cover the cost of parts for the following components: chassis and motherboard. Instead, these are covered for the period guaranteed by their respective original manufacturer warranty ONLY.
Occasionally due to changes in industry standards, a part must be replaced with a comparable part rather than the same part. It is at the sole discretion of StealthMachines when a part must be replaced by a comparable part rather than the original model number. In the unlikely event that this comparable part is incompatible with other parts within the system, it is the responsibility of StealthMachines to replace ONLY the damaged part EVEN IF the act of replacing this part does not result in a fully operational computer. It then becomes the buyer’s responsibility to cover the cost of applicable parts in order to render all parts within the machine fully compatible and thus the computer itself operational. For example, if a motherboard must be replaced by a different chipset because the original chipset is no longer in production, the processor will also need to be replaced. In this example, the cost of the motherboard is the responsibility of StealthMachines but the cost of the processor is the responsibility of the customer. StealthMachines does not anticipate problems of this nature occurring, and we have chosen the most future-proof parts possible for this exact reason. However, it is necessary that we mention the possibility of these circumstances so that we cover our asses when you want to replace a nine year old machine with parts that haven’t been in production since Bell invented the telephone. You know who you are.
Any and all parts which are not a part of the computer system such as accessories, printers, mice, keyboards, etc. are NOT covered by an extended warranty of any kind. Instead, the buyer should seek warranty service from the original manufacturer of these accessories.
The above Limited Warranty is subject to the following conditions
This warranty extends only to products distributed by StealthMachines and is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
This warranty covers only normal use of the computer. StealthMachines shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current (SURGE PROTECTORS ARE REQUIRED); or (iii) Service or alteration by anyone other than an authorized StealthMachines representative without express permission from StealthMachines. This includes but is not limited to overclocking of ANY kind. StealthMachines understands that from time to time persons may wish to modify their computers. Computers may be modified at your own risk. Any damage resulting from the modification of the computer is the user’s responsibility. We ask that you obtain StealthMachines guidance before making any modifications by calling toll free (888) 273-2440 or e-mailing [email protected] (iv) Failure to remove blue and/or grey packaging inside of computer. (v) Smoking near a StealthMachines voids all rights to a refund and/or warranty service. If ANY tobacco smoke damage is smelled or seen by a StealthMachines representative, all customer rights to a return and/or warranty service are VOID.
In the event that your computer is returned to StealthMachines for repair or refund, you will be responsible for all shipping charges. This includes both shipping charges to and shipping charges from StealthMachines.
You must retain your bill of sale or other proof of purchase to receive warranty service.
The computers serial number must be untampered with and clearly identifiable. All seals in and around the system must be untampered with and clearly identifiable.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
StealthMachines and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to StealthMachines, its dealer, distributors, resellers, or Authorized Service Centers.
All pre-installed software programs are licensed to customers under non-StealthMachines software venders term and conditions provided with the packages.
This warranty does not cover any third party software or virus related problems.
StealthMachines makes no warranty either expressed or implied regarding third-party (non-StealthMachines) software.
In order to qualify for warranty service, the customer must print and retain a copy of this warranty agreement at the time of purchase and also retain a copy of the original invoice. The customer must be able to present both of these documents when requested by a StealthMachines representative. A copy of the warranty agreement WILL NOT be provided to the customer at any time during the purchase process, and it is therefore the customer’s responsibility to print the warranty agreement of his/her own volition. Failure to comply will void any and all customer rights to warranty service.
The buyer has the option to purchase liquid cooling at additional cost. Liquid cooling is covered by the following limited warranty.
Open liquid cooling, or liquid cooling which involves the graphics card(s), is not sealed by the original manufacturer. Open liquid cooling is reliant upon fittings, pumps, etc. which are prone to leaking. For this reason, StealthMachines LLC is not liable for any damage to components within the computer system which is caused by leaks originating from open liquid cooling. In the event of an open liquid cooling leak, StealthMachines LLC is liable ONLY for the repair of the liquid cooling system itself, and NOT other components within the system which are damaged as a result of leaks. Open liquid cooling components are warranted for ONLY one year, and the warranty period for these components cannot be extended under ANY circumstances, including but not limited to extended warranties. Extended warranties offered by StealthMachines LLC cannot increase the warranty period of open liquid cooling components beyond one year under any circumstances.
Closed liquid cooling, or liquid cooling which involves only the processor(s) and not the graphics card(s), is sealed by the original manufacturer. For this reason, it is significantly less likely than open system liquid cooling to leak. In the event of a closed liquid cooling leak, StealthMachines is ONLY responsible for incidental damage resulting from a leak within the period for which the liquid cooling system is covered by its original manufacturer warranty. Any leaks which occur outside of the original manufacturer warranty period of a closed liquid cooling system are not covered by warranty. Any components within the computer which are damaged as a result of a leak in a closed liquid cooling system are NOT covered after the original manufacturer warranty period has expired. Extended warranties offered by StealthMachines LLC cannot increase the warranty period of closed liquid cooling components beyond the warranty period dictated by the original manufacturer under any circumstances. Extended warranties offered by StealthMachines LLC cannot increase the warranty period of incidental damage resulting from a leak within the closed liquid cooling system beyond the warranty period dictated by the original manufacturer under any circumstances.
THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, PHYSICAL DAMAGE, CORROSION, SHIPPING DAMAGE, MODIFICATIONS, THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT, OR OPERATING COMPONENTS AT SPEEDS OR FUNCTIONS OTHER THAN THOSE SPECIFIED BY THEIR MANUFACTURERS.
Use of 3rd-party replacement parts, coolants, or coolant additives will void this warranty. StealthMachines LLC will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damage resulting from warranty service performed by a non-authorized repair service. No responsibility is assumed for any special incidental or consequential damages due to a defective liquid cooling product. No other warranty, written or oral, is authorized by StealthMachines LLC.
The buyer is expected to maintain his/her liquid cooling according to the requirements dictated in the “Maintenance Requirements” section of this warranty policy.
In order for the computer to be covered by warranty, basic and proper computer maintenance must be performed by the buyer. In accordance with this condition, the computer must be kept free and clear of any and all dust and other foreign contaminants. Proper removal of dust entails the use of a STATIC FREE dust blower (such as a computer-safe dust blower can) while the machine is off and whenever is necessary for the computer to operate free of dust. In addition, thermal grease on applicable heatsink(s) must be changed out with fresh thermal grease every two years in accordance with industry standards. For units which have liquid cooling, liquid levels must be maintained at levels which permit the continuously safe operation of the liquid cooling system. A record of all servicing must be kept by the customer as proof of proper maintenance. Maintenance and other servicing may be performed ONLY by an IT professional. IT professional must be authorized by a StealthMachines representative. Please call toll-free 888-273-2440 for assistance with finding a professional in your area.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by StealthMachines or Authorized Service Centers only. Any shipping costs after 30 days (starting from the arrival date of the computer) on any item returned for repair are the customer’s responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 14 days from the date of issue.
Should you have any problems with your computer, please follow these procedures to obtain the service
Call StealthMachines (970)631-4474 to obtain an RMA number
Pack the computer in its original box or a well-protected box, as outline in the Packing Instructions. StealthMachines will not be responsible for shipping damage. It is very important that you write the RMA number clearly outside the package. StealthMachines will not pay for return shipping costs. Return shipping costs are the responsibility of the end user. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to the address we provide for you.
Upon receiving the computer, StealthMachines will repair or replace your computer (at StealthMachiness discretion) and will ship it back to you within 5~10 business days. If nothing is found to be wrong with it, the customer is responsible for paying all shipping fees to and from StealthMachines. We will not be able to ship your computer back to you until this is paid for.
Pre-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped. You will need to ship defective part(s) back to StealthMachines within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.
You will be responsible for shipping charges to StealthMachines. You are also responsible for return shipping charges. Once computer is repaired, you will be billed for return shipping charges. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual.
Post Warranty Repair
For post warranty repair, the procedure is the same however; you are responsible for current labor (rate per hour) and the current price of part(s) used in repair.
This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by StealthMachines.
If repairs are required during your warranty period, please refer to Procedures for Obtaining Warranty Service in the StealthMachines Warranty section of this manual. Shipping Instructions.
StealthMachines advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at StealthMachines. We recommend DHL, UPS, FedEx or any other shipping company that uses tracking technology.
YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED
YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONENUMBER AND PROBLEM(S) DESCRIPTION.
Desktop Technical Support
Our Web address: www.StealthMachines.com E-mail for Technical Support: [email protected] In-House Technical Support Phone#: (970)631-4474
E-mail for Customer Service: [email protected] Customer Service Phone#: (970)631-4474
The box should able to handle a weight of 40~50 lbs.
There should be a minimum of 3 of space on all six sides of the computer.
The 3 space shall be fitted with BLOCK FOAM material. Make sure the material will absorb an impact if dropped.
We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box.
Use heavy-duty 3 packing tape rated at 60 lbs. To seal the package. Do not use masking tape – the driver will not accept the package.
When you ship your StealthMachines product in for repair or credit, StealthMachines is not liable or responsible for freight damage. It is recommended that you insure the package in the event that your StealthMachines product is received freight damaged, you may be able to file a claim with your shipper.
If your computer is damaged due to improper shipping, you must instruct StealthMachines to repair or return your computer within 30 days. Computer left beyond 30 days will be subject to a storage fee of $15 per day. However, in no event will storage of your computer exceed one year. Any item left beyond one year shall be discarded at StealthMachiness sole discretion.
ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER
Individual parts must be handled in a similar manner
The parts must have sufficient protection to prevent damage, use anti-static bag for memory and peripherals
Hard drives, Floppy drives, CD-ROMS and peripherals must be boxed. Never use an envelope. These parts are sensitive to being dropped or crushed.
Any package received damaged will be kept in the receiving department and the Technical Support and Customer Service Supervisors will be contacted in order to contact you regarding the damage. You will then be advised to file a claim with the shipping company.
If you have any question regarding to this limited warranty, please E-mail to us at [email protected]
StealthMachines reserves the right to change this limited warranty without any further notice.